When A Bully Visits Your Facebook Page
It’s an all-too-common behavior when readers comment on an online article – turning on one another. It is not quite as common on social media; when commenters are aware that someone is regulating responses, they are less apt to pick on one another. But there may come a time when a bully responds to one of your posts by attacking another commenter. Below are a few suggestions for dealing with the situation.
- Respond quickly, but not immediately. Take some time for the commenters to cool down and allow yourself time to compose a constructive response.
- Listen. The situation must be considered from the commenters’ points of view as well as your own.
- Be respectful and do not offend. Use “please” and “thank you.”
- Apologize and admit doing wrong when appropriate.
- Acknowledge their presence. Never ignore what is being said.
- Ask questions. If the comments are vague, apologize that they are unhappy and ask for more information to help resolve the situation.
- Offer up solutions. Every negative moment has the opportunity to become a positive experience.
- If commenters get off track, remind them of the original topic.
- Do not argue or subject yourself to lengthy dialogue.
- Suggest the commenters exchange emails to continue their conversation elsewhere.
- If worse comes to worse, delete their offensive comments and block them from your Facebook page. Remember, this is a last resort.